Emergency Social Services

Courses

Emergency Social Services (ESS) - Basic

Emergency Social Services (ESS) is the process of providing support for people evacuated as a result of an emergency or disaster. Our basic course will increase your understanding of the ESS environment as it relates to other emergency management functions and the four phases of emergency management. Topics also include the component parts of an ESS plan, basic operational procedures to establish a reception centre, and roles and responsibilities for key personnel.

Course Length: 8 Hours

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Emergency Social Services (ESS) - Reception Centre
A reception centre is established to provide a safe, central location for evacuees to connect, be accounted for, and to receive essential services.  Upon completion of the course, participants will be able to describe the services available in a reception centre, understand the roles and responsibilities within a reception centre, prepare a physical layout of a reception centre, and create a plan for self-care and the ongoing needs of a team.

Course Length: 8 Hours

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Emergency Social Services (ESS) - Planning

To effectively respond to a disaster and meet the needs of evacuees, an ESS plan is critical. Upon completion of this course, participants will have an outline for their own ESS Plan including descriptions for key roles and responsibilities, a list of potential service agreements, operating procedures (e.g. donations management, volunteerism), and templates for standard forms.

Course Length: 4 Hours

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Emergency Social Services (ESS) - Team Leadership & Development

A strong ESS team is critical during an emergency. This course has been created for leaders in ESS and includes discussion on the tools, techniques, and activities required to support strong team leadership and development. Topics include understanding the roles and responsibilities across functions, identifying and training toward strengths, developing the ability to perform under pressure, and supporting the health and wellness of colleagues during an activation.

Course Length: 4 Hours

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Tools & Techniques for ESS Team & Self Care

Often, people working in a reception centre are volunteers recruited from industries and occupations outside of their reception centre role. The experience of helping a community during an emergency can be both incredibly rewarding and stressful. In this workshop, participants will have the opportunity to explore tools and techniques to understand, prevent, and minimize the stress associated with working in a reception centre.

Course Length: 4 Hours

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Emergency Social Services (ESS) - Industry Basics

Emergency Social Services (ESS) is the process of providing support for people evacuated as a result of an emergency or disaster. Our Industry Basics course will increase your understanding of the ESS environment as it relates to legislation such as Directive 071 and the Oil & Gas Activities Act – Emergency Management Regulation, the four phases of emergency management, the component parts of a municipal ESS plan, basic operational procedures to establish a reception centre, an overview of roles and responsibilities for key personnel, and the development of a collaborative approach with local authorities.

Course Length: 4 Hours

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